Client: Orascom Telecom
Value of Services: US $ 1.3 Million
Date: 2006
Project Description:
Orascom Telecom Algeria was in need of implementing an IT infrastructure which could help support the GSM network over the FAI services.
SMS-RT2I installed a full infrastructure which consisted of the implementation of HP-UX servers in addition to a full network security solution: firewalls, Proxy and authentication servers.
SMS/RT2I also provides on-site support.
Client: Unitel
Deal Value: USS 10 Millions
Date: 2002-2007
Project Description:
Different Infrastructure projects.
SMS/RT2I provides Unitel with a Critical Support System (CSS) for its high availability environment, along a guaranteed restoration time of 6 hours and direct access to European Support Center (24x7) through its local subsidiary.
Client: MIC1
Value of Services: US$ 500,000
Date: 2006
Project Description:
Implementation of a call center for GSM operator MIC1
The related modules are: 80 Genesys ERS agents, IVR (Interactive Voice Recognition) multilingual for 100 digital ports for outgoing calls.
After analyzing the client’s needs, CIS proposed the implementation of Genesys solution. The modules have been integrated with the help of PBX Alcatel switch and present applications on the level of Genesys centers.
Routing strategy has been developed and implemented in conformity with the subscribers’ profiles (VIP, Enterprise, Prepaid…).
Reports have been developed in order to manage the different steps of calls (waiting, availability of calls entering and leaving the centers…).
CIS also provided the post sales services.
Many training sessions have been provided to agents and administrators of MIC1
concerning the system use and administration.
Client: Ministry Of Interior
Deal Value: US$ 9 Millions
Date: 2003 - 2007
Project Description:
The Ministry of Interior is working on implementing a complete solution to provide centralized access from all borders offices available on the Lebanese territory. The solution will also include the upgrade of the existing passport production method to a new state-of-the-art passport production and identification system to meet the requirements of high response time, security, enhanced and efficient access to the centralized database which will be used by the legal authorities. An archiving solution for securing critical data will also be built.
CIS is providing on-site support.
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